RESPONSIBILITIES/ACCOUNTABILITIES

Key Expectations

• Engage customers who are past due on their loan payments physically and through other electronic means.

• Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.

• Follow up on daily basis with promise to pay (PTP) through frequent visitation and phone calls and mails.

• Document all collection efforts and customer interactions accurately in the collection report.

Key Performance Indicator (KPI)

• A minimum of 50 interactions per day.

• 12.5 million weekly recoveries.

• 50 million recoveries on monthly basis

PROFESSIONAL COMPETENCIES 

• Communication Skills 

• Customer Service Orientation

• Knowledge of Regulations

• Empathy 

• Negotiation Skills

• Time Management 

• Data Management 

• Team Collaboration

• Ethical Conduct

QUALIFICATION AND SKILLS

• Proven experience in loan recovery and collection. 

• Excellent written and verbal communication skills 

• 6-10 years of experience in a related field

Education: 

• 1st Degree in any social science or management science course