We are looking for a computer-savvy and proactive IT Support Officer to provide technical support and ensure the smooth operation of all computer systems and office IT equipment. The ideal candidate should have a strong understanding of computer hardware, software, networking, and be able to troubleshoot printing and printer-related issues efficiently.

Key Responsibilities

- Install, configure, and maintain desktop and laptop computers.

- Provide technical support to staff for hardware, software, and network-related issues.

- Troubleshoot and resolve printer, printing, and scanning problems promptly.

- Set up and maintain office printers, scanners, and other peripheral devices.

- Monitor system performance and ensure all office computers function efficiently.

- Install and update operating systems, antivirus software, and business applications.

- Manage user accounts, passwords, and access permissions where required.

- Perform routine system checks, backups, and preventive maintenance.

- Maintain records of IT assets, repairs, and support requests.

- Assist in setting up IT equipment for meetings, training sessions, and presentations.

- Escalate complex technical issues to external vendors or senior IT personnel when necessary.

Requirements

- HND, B.Sc., or relevant qualification in Computer Science, Information Technology, Computer Engineering, or a related field.

- Proven experience in IT support or computer maintenance.

- Strong knowledge of Windows operating systems and Microsoft Office applications.

- Ability to troubleshoot printers, scanners, network connectivity, and general computer issues.

- Basic understanding of LAN/Wi-Fi networking.

- Good communication and problem-solving skills.

- Ability to work independently and respond quickly to technical issues.

Preferred Skills

- Experience with printer installation, maintenance, and troubleshooting.

- Knowledge of system backup and data protection practices.

- Familiarity with remote support tools.

- Strong attention to detail and customer-service orientation.

What Success Looks Like

The IT Support Officer will ensure that:

- Office computers and printers are always functional.

- Staff receive timely technical assistance.

- Printing disruptions are resolved quickly.

- IT equipment is properly maintained and secured.

- Daily business operations run with minimal technical downtime.