Responsibilities

1. Own day – to – day operational support for all digital and payment channels.

2. Ensure high uptime, transaction success rates, and service stability.

3. Lead incident management, escalation, and Root Cause Analysis {RCA}

4. Drive proactive monitoring and prevention of recurring incidents.

5. Manage vendors, switch providers, processors, and third-party partners.

6. Support channel scalability in line with business growth

7. Coordinate incident communication and post-incident reviews.

8. Channel Operations & Performance

-Monitor channel dashboard and system alerts.

-Coordinate response during outages or service degradation

-Maintain incident registers, documentation, and shift handovers.

-Produce daily, weekly, and monthly operational performance reports.

9. Risk, Controls & Compliance

-Ensure compliance with regulatory and internal control requirements.

-Support audits with logs, evidence, and incidents reports.

-Maintain access controls, segregation of duties, and risk mitigation actions.

-Align operations with PCI-DSS, Open Banking, ITIL, and relevant IT standards.

10. Team Leadership & Stakeholder Engagement.

-Lead and develop the channel support team.

-Provide coaching, training, and clear operation procedures.

-Collaborate with IT, Product, Risk, Compliance, Finance, and vendors.

-Communicate clearly with senior management during incidents. 

Requirements

- Bsc/Hnd in relevant field.

- Experience in e-business and channels